FAQs

1. Is Havaianas a Brazilian Brand?

Yes, Havaianas is a Brazilian brand, founded by Alpargatas in 1962.


2. Where does the name Havaianas come from?

The name was inspired by Hawaii, the sea and sun paradise that complements the Havaianas vibe. Havaianas means “Hawaiians” in Portuguese, inspired by the popular destination, which perfectly embodies the endless summer lifestyle that’s so similar to the Brazilian lifestyle.


3. Where did the inspiration to create the first Havaianas style come from?

The design of Havaianas was inspired by the traditional Japanese sandals, known as Zori, consisting of thin rice straw sole and fabric straps. To tailor-fit it for Brazilians, Alpargatas used rubber as raw material and the rice grain format for the texture of the insole.


4. Where are Havaianas produced?

Havaianas is 100% produced in and shipped from Brazil.


5. How do I know my Havaianas size?

We use Brazilian sizing. The vast majority of Havaianas styles are made in such a way that allows each size to comfortably fit two conventional sizes. For more details on sizing, you may refer to our Size Guide.

 

6. What happens if I can't order the quantities that I need from the website?

If you want to place a corporate order or large order for weddings and other special occasions, please email us at malaysia@havaianas.com.

 

7. How do I clean my Havaianas?

Because Havaianas flip-flops are made from natural rubber, it’s important to clean them with a mild detergent. Please do not use bleach. Dip your Havaianas in warm water with mild detergent for a few minutes. Use a soft sponge (non-abrasive) to clean them and then rinse them. Don’t put them into a washing machine because this can damage your pairs.

 

8. How long does a pair of Havaianas last?

The durability of a pair of Havaianas depends on several factors, such as frequency of use and how long the pair has been used, type of use, type of floor/ground, and product care, among others.


As part of our quality guarantee, concerns on pairs can be analyzed and processed, subject to our fair use guidelines. Fair use excludes mishandling or conducting strenuous activities while wearing Havaianas (e.g. playing basketball, hiking, etc). In such instances, Havaianas reserves the right to refuse an exchange.

 

9. Is Havaianas quality tested?

Yes! Before leaving the factory in Brazil, in order for you to receive your Havaianas with the high quality you deserve, our flip-flops undergo several tests.

 

10. Where else can I buy Havaianas?

To find an authorized Havaianas retailer, you may check out our Store Locator here.


11. How do I know if my online order has been successful?

After placing an order, you will shortly receive an email confirmation about your order detail and invoice. If you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via email or chat.

12. When will you have promo?

For the latest promotion updates, do follow our official page at

Facebook: https://www.facebook.com/havaianas.malaysia/

Instagram: https://www.instagram.com/havaianas.malaysia/?hl=en

13. The item I want is out-of-stock. When will it be available?

We do not have exact dates of replenishments; however, you can refer to our official channels for latest updates on promotions and latest updates.

14. What is store credit?

As we are unable to provide a refund, we can refund you in the form of Store Credit. Store Credit is a form of voucher code that can be used during check out (Only valid on https://havaianas.com.my/ ). The store credit is valid for 6 months from the date of issue.

15. Store Credit is expired?

Just reach out to us via chat or email at [email protected] for more information

16. How long does it take to deliver my order?

Please allow 1-3 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on the product you ordered and delivery location.

17. How do I track my order?

Usually when your order is shipped your will receive a notification. There would be an assigned tracking number in the notification. You may use that tracking number to track your parcel here https://www.ninjavan.co/en-my/tracking .

18Can I change my shipping address?

Yes, you can, as long as the order is not shipped, we can change the address for you. Just reach out to us via chat or email at [email protected] we would be happy to help you out.

19. My order has been shipped but I have not received it?

At this time, we ask you to contact Ninja Van with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please let us know via chat or email at [email protected] we can help you file the claim.

For customers whose packages are lost in transit or damaged in transit please reach out to us via chat or email at [email protected] with your order number. We cannot be responsible for missing, stolen, and damaged packages; however, we can assist you in filing the claim.

20. What are the payment methods available?

We have 3 main payment gateways:

  1. Atome
  2. Stripe
  3. Billplz