Return & Exchange

  • We accept return for exchange of defective or incorrect product that is unwashed or unworn within 30 days of the receipt of your order.

  • To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Please note that unless due to our fault or error, all products sold under promotional or markdown price are not eligible for exchange in size/color or refund.
  • We will refund in the form of  STORE CREDIT if any claims for exchange item. We do not have cash refund term. Any refund will be given by store credit in our website.
  • To start a return, you can fill in the below form. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]

**IMPORTANT** - All HAVAIANAS footwear should not be used in wet areas

**IMPORTANT** - How to care for your HAVAIANAS : 

  • Do NOT let it soak 
  • Do NOT use chemicals

    **IMPORTANT** - WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

    Please Note: Online returns can NOT be processed in store.

    *Please do not return the goods before communicating with our customer service team. We will be not responsible if your parcel is lost or damaged*

    To organize a return of an online purchase, please fill in the below form:

    Havaianas Returns Centre:

    Attention: CS Team

    Stream Enterprise (M) Sdn Bhd

    Plaza Zurich, Level 19-01, Block B

    Jln Gelenggang, Bukit Damansara

    50490 Kuala Lumpur

    Reasons for Return



    Shipping Fee for Exchange

    Damage/ Defect

    Received a defective or damaged item

    Borne by us

    Wrong Item

    Received something that you did not order

    Borne by us

    Change of mind

    Received what you ordered but it doesn’t fit you

    Borne by customer


    What is Exchange?

    We will ship you the preferred item, provided there is stock upon receiving your return.

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do let us know so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items.