Return & Exchange

  • We accept return for exchange of defective or incorrect product that is unwashed or unworn within 30 days of the receipt of your order.

  • To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • To start a return, you can fill in the below form. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].

**IMPORTANT** - WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

Please Note: Online returns can NOT be processed in store.

To organize a return of an online purchase, please fill in the below form:

Havaianas Returns Centre:

Attention: CS Team

Stream Enterprise (M) Sdn Bhd

Plaza Zurich, Level 19-01, Block B

Jln Gelenggang, Bukit Damansara

50490 Kuala Lumpur

Reasons for Return



Shipping Fee for Exchange

Damage/ Defect

Received a defective or damaged item

Borne by us

Wrong Item

Received something that you did not order

Borne by us

Change of mind

Received what you ordered but it doesn’t fit you

Borne by customer


What is Exchange?

We will ship you the preferred item, provided there is stock upon receiving your return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do let us know so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.